As the sole leading North American agent for Double Happiness cigarettes, our operations are expanding across Canada at a rapid rate in response to the high demand for Chinese cigarettes. Dytronix is our technology partner and I’m pleased that they’ve been able to run with us at our high speed as we expand across Canada. Their expertise and responsiveness has essentially made them a part of our company.

I feel 100% confident that the Dytronix team is looking after my organization’s best interests. The staff are very knowledgeable within their field. They research and present various IT solutions/options with a solid recommendation for my consideration. They are always friendly, personable and courteous. When I log a ticket for support, none of my concerns need to be “expedited” or “escalated”- I consistently receive prompt service the first time around-that’s what I call excellent customer service. I love the daily, weekly and monthly reports I receive so that I have a bird’s eye view of what is happening within my organization with regards to connectivity, performance and security of our all our data/information holdings.

These are the attributes that quickly comes to mind in describing the entire Dytronix team. Their willingness to listen and understand our needs and responded back with a cost efficient robust infrastructure solution was impressive. System Implementation was clearly explained and trouble free. Ongoing support has always been exemplary, efficient and courteous. It is rare for any service organization, irrespective of size, to have the entire front-line staffs supporting each other in providing resolution support to its clients.

As a dental practice group owner and a dentist with multiple locations, we require innovative ways to help us with our continuous growth, expansion, and communication between existing and future clinics . Ken and his team have been instrumental in providing us with excellent planning and I.T. management solutions. We really liked their multi-location management strategy, where we can manage all the locations together, like one unified location. I would highly recommend Dytronix to anyone who is looking for I.T. strategy planning and solutions.

Looking back at the first time I dealt with Ken and the Dytronix team I was pleasantly surprised to find a group with so much knowledge and expertise. More importantly they are a friendly and warm personality. I have a lot of options for purchasing but find that Dyronix has become my first stop. I have always had a positive experience and when I need some help they are always there to assist. I would not hesitate to refer anyone to Dytronix they really look after their customers and provide you with the best solution.

The Toronto Birth Centre worked with Dytronix in regards to the installation of a number of IT systems and internal controls which was supported by a team of highly trained and talented IT experts. We are pleased with their service and would highly recommend them to future clients.

Dytronix was great in creating a solution that was customized for our situation. We have offices on 2 floors each with different security concerns and Dytronix built a system that was tailored for each. They didn’t try to oversell us either which is always appreciated!

Thank you for once again reaching out and making sure we are all up to date and that we have the appropriate documentation for our project close out processes. It has been an absolute pleasure working with you and your team and I intend on calling you if we have any other projects which require technical services. Job well done.

I would like to take this opportunity to thank Ken and his wonderful team of experts, a great job that your team had provided for our new system integration. Everything went so smoothly because of your preplanning and experiences that your team has. All our staffs are extremely happy of the changes that were made without any major issues. There were minimum disruptions to the daily business even during our busy season and the new office move. I would strongly recommend anyone the services that Dytronix provides because of their expertise, experience, friendliness, helpful and most of all, someone you can truly trust.

The recent focus on IOT brings light to a battle that has been ongoing for many years. Smart buildings and connected and converged infrastructure have been both a topic of interest and a business challenge, but it is clear that advances in this area are necessary for North American innovation and sustained prosperity. Solving the challenges of connected communities involves trusted partners and conversations with the right people. I have known and worked with Ken Pak from Dytronix for several years. The work that Dytronix does in their labs keeps them at the forefront of technology and gives them a deep understanding of emerging technologies. In a sector that has so much smoke and mirrors, it is important to align with the partners that can bring clarity. Ken and Dytronix are trusted advisors and they have made an impact on many of the technology decisions that we have made at Tridel. I will continue to work with Ken and his team as we continue to pursue smart and connected communities.

As a financial services company with over 150 people, efficiency and reliability are key to all our systems. We’ve been a Dytronix customer since 2008 and Dytronix has consistently provided us with great service and a rapid response time. Ken understands our business and the way we work and throughout the years, he has become our trusted I.T. advisor. I would highly recommend Ken and his team at Dytronix for worry-free I.T.

Dytronix helped us set up our network and telephone system. I’m especially happy with the Cisco secure VPN that they set up because now I can work from anywhere without having to run back to the office for files or transport information on USB keys. Their service has exceeded our expectations and I look forward to continuing our partnership.

At True North we required an electronic door security system and entry system to ensure security for our warehouse. We called Dytronix to take care of that for us. They were there in great time and installed the system with no problems. We recently required some more pass cards and we were taken care of immediately. Great service and reaction to our needs

As one of Canada’s largest mechanical contractors, technology and information systems play an important role in our organization. Ken Pak is valuable IT resource that we can count on to help us solve problems and support our team with solution-oriented thinking.